In order to comprehensively enhance the service quality of the scenic area and create a comfortable and satisfactory visiting environment for tourists, the Sanbaoshan Scenic Area successfully held a one-week "Vocational Skills Enhancement Training Course for Public Place Service Staff" recently. This training aims to empower and enhance the professional skills of the staff in the scenic area and refine their service capabilities.

A total of two teaching sessions were offered for this training, covering 96 front-line service backbone staff. The course content is meticulously designed closely around the core scenarios of tourist services:

Service etiquette upgrade: Deeply analyze the essence of service etiquette in public places, refine norms for posture, gestures, expressions, language, etc., to ensure that every employee demonstrates professionalism and respect in every gesture and movement.

Revitalize professional image: Guide employees to shape a neat, decent and energetic professional image, and comprehensively enhance the charm of the scenic area's "face" from dress details to temperament management.

Reception script and process refinement: Focusing on high-frequency service scenarios, optimizing service processes such as consultation guidance, ticket handling, and emergency response, and using concise, efficient, warm, and appropriate communication scripts to enhance service smoothness and the communication experience with tourists.

This training adopts a combined mode of "theory + scenario simulation + practical operation exercise", and is taught by an experienced professional teaching team. The trainees were highly enthusiastic and fully engaged. Through interaction and practice, they deeply grasped the essence of service, significantly enhancing their practical problem-solving skills and proactive service awareness.

Quality service never stops. A week of concentrated charging is a solid step for the Sanbaoshan Scenic Area to pursue excellent service and enhance tourists' satisfaction. We firmly believe that every sincere smile, every standard guidance and every warm word are the most touching scenes in the scenic area.

The Sanbaoshan Scenic Area will continue to be committed to the construction of its staff team and the upgrading of service quality, and transform the training achievements into high-quality experiences that tourists can feel and understand. We look forward to welcoming guests from all directions with more professional qualities and more enthusiastic services, making your trip to Sanbaoshan more comfortable and unforgettable!

Sanbaoshan Scenic Area, dedicated service, just for your satisfaction! Set off right now to explore the three hundred mountains and rivers and enjoy considerate services!